To schedule a retest, please email the office at, please include your name and which course you need the retest for. Retests are virtual only.

Course Cancellation Policy

  1. NETTCP reserves the right to cancel or reschedule courses based on candidate registrations. If NETTCP cancels a course or changes the schedule, candidates will be notified within ten (10) days of the original scheduled course. If a candidate is unable to attend a rescheduled course the course fee will be refunded.

  2. If inclement weather is possible, candidates scheduled to attend a certification course should verify if the course will be held or cancelled. A decision will be made by NETTCP as soon as possible prior to the start of the course. Candidates can call NETTCP at 1-800-338-5535 or or check the NETTCP website to find out the status of a scheduled course or contact the hotel or facility where the course is scheduled to be held.